Support
Talk to the team, read the fixes that solve most problems, or ask other server owners.
Discord server
Report a false positive, ask about a detention and get help with setup. The team and other server owners are both there.
Contact the team
Use email for account and data requests, or when something needs a private reply from us.
Troubleshooting guides
Detain alt accounts on arrivalWhat the holding state does, how to read a detained account, and when to ban or release it.Respond to a raid in progressLock the inflow, work the detainment queue, and clean up afterwards without losing evidence.Restore verified members to a new serverUse the verified list to rebuild a server after a termination or a raid, and understand the counts you'll see.Tune alt detection sensitivityHow the three signals combine into a decision, and when to tighten or loosen the check.Data retention and deletion requestsWhat Cursor stores for a member, how long it stays, and how to answer a deletion request.Set up verification in your serverAdd Cursor, choose the role verified members get, and put a holding state between new joins and your channels.
Looking for how something works? Start with the documentation, or check the changelog for recent fixes.